Terms and Conditions
Unsure about anything? any worries? questions? just get in touch..........
Is made through PayPal to make it a safe transaction for both of us. I will send you a PayPal invoice to your contact email address. Once payment has cleared in my PayPal account I can post out your bear this is usually an instant payment but some linked to bank accounts may take several days.
I know how exciting it is waiting for a new parcel! With this in mind I always try to post out as soon as payment has cleared in my PayPal account on the same or next day where ever possible. All bears are sent via a tracking service that require a signature on delivery. Please make sure that your PayPal address is correct at time of payment as this is the address that your bear will be posted to and sadly due to recent scams I cannot send your bear to a different address or to a post office box. It is a little difficult to estimate combined postage for bears travelling abroad as my bears are all shapes and sizes so please message me so I can offer you the lowest price and be assured I am not trying to make any money from posting costs.
As I offer free postage to UK customers the price I charge for overseas customers is always less than what it actually may cost. In this way I try to be fair to all.
Refunds and Exchanges
It is really important to me that you love your new bear - please contact me if you are unhappy with your purchase. But for peace of mind I offer a full refund on the safe return of my bear in its original condition within one month from the date of payment or 14 days from receipt of bear which ever is greatest. Refunds will be issued via PayPal within 14 days from when I receive the returned bear. Please ensure that you can track any returning parcel and note that my refund does not extend to the postage back to me.
Additional Policies and information
Bears come complete with their own dust bags of usually linen or cotton and a little swing tag with my details, care instructions and certificate of authenticity.
Layaways can be arranged for bears over £125
I can offer a lay away of up to 3 months in which time the bears are marked as reserved/or taken off listings and saved until final payment is received. An initial deposit of £25.00 is required which is refundable for the first month in case you change your mind but after this period please note it is then non refundable. The balance can then be spread over the remaining period however you wish, I only ask that you make a payment in the second month to assure me of your intention to complete the purchase. Each payment will have a receipt stating these details. Once the final payment has cleared your bear will be posted out to you via a fully tracked signed for service. Payments are made using Paypal part payment system to which these terms are outlined on each invoice/receipt.
If for what ever reason a problem arises please let me know and hopefully we can work something out together that will be good for both of us.
Commissions At present I am not taking on any commissions but am hoping to open an order book next year.
Data Protection Any emails or messages go to my Yahoo mail account and are not used for any other purpose than our correspondence.
Padfield bears / I have access to limited personal data for core business purposes.
When you place an order with me, I will receive your name, delivery address and email address from Wix. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Wix, I will receive your name and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes. Nor any other purposes other than the circumstances listed below or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Wix to comply with my obligations.
• With delivery companies or Pay pal to fulfill your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted
Bears sold to countries outside the UK may be subjected to import taxes or duties. As I am trading as Padfield bears I can not send parcels marked as ‘gifts’ to avoid payment of such. You as the buyer are responsible to pay these to your government on top of any monies you have paid to me. Parcels may be opened by customs at any point of their journey to you, so I have to pack your bear with this in mind.
Full postal contact address
43 Post Street